Subscribe to DSC Newsletter

Hello All,

I would like to know if any of the network members has worked on an analytical model for service organizations in general, from opportunity tracking to closed contracts, included, but not limited to: opportunities(potential closings), closings, contract management and profit analysis, resource usage and sales monitoring.
I am about to create one of such models for a customer and any starting point would be greatly appreciated.
I´ve been having some difficulty in finding similar models on the market and need some guidance to see if I´m in the right track.
I would like to thank you in advance for your support.

[email protected]

Views: 84

Reply to This

Replies to This Discussion


I would strongly recommend reading the following two articles:

1. "Putting the Service-Profit Chain to Work," by Heskett, Jones, Loveman, Sasser and Schlesinger, from the Best of HBR collection, July-August 2008
2. "Profitability Drivers in Professional Service Firms," by Ashish Nanda, HBS # 9-904-064, March 18, 2004

These are both very helpful high-level frameworks for thinking about service organizations. Neither paper goes into a great deal of analytical details, but they will definitely point you in the right direction. The rest is applying common sense and analytics best practices.

Best Regards,
Jeremy Stanley
Thanx for posting the gr8 information
[url=]Data Entry India[/url]


On Data Science Central

© 2021   TechTarget, Inc.   Powered by

Badges  |  Report an Issue  |  Privacy Policy  |  Terms of Service