Share 'The New Black: Top Customer Experience Predictions for 2016'
As you look ahead to 2016, it’s a good time to ponder: what’s the “new black” for improving customer experience? The Beyond the Arc team decided to play the role of #stylespotter and share some of our predictions.
Leaders will retool their culture to become more customer-focused
There’s an old saying that culture eats strategy for lunch. To us, that means that no matter how many programs or initi…
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