Many years ago when I was entering the intelligence community, I attended a class in Virginia where the instructor opened the session with a test that I will never forget and that I have applied to almost every analytic task in my career. At the beginning of the class we were shown a ten-minute video of grand central station at rush hour with tens of thousands of people and were asked if we could find a single pickpocket in the crowd by the end of the video.  At the end of ten minutes no…

Outsourced customer service and Back Office Processing (BPO) organizations process an ever increasing number of transactions and contacts every day. Agents have access to large amounts of sensitive customer information and access to company inventory to perform their operations. Every operation that is granted to outsourced agents allows for potential theft, abuse or breach of sensitive information or goods and services.

Threats within these industries range…

Discovering fraudulent trends and patterns within medical data is the modern day equivalent of finding a needle in a haystack. Private medical and property/causality insurers as well as government agencies are tasked with discovering and preventing medical fraud from within millions of submitted bills daily.

With health care and medical fraud costing consumers over $100 billion dollars in the United States alone, there has never been a more important time for…