• Information Management & Analytics (IM&A) professional with twenty-five years plus experience committed to designing & delivering significant business transformation initiatives across heterogeneous sectors, aligned to continual business improvement & significant operational cost efficiencies.
• Managed budgets in excess of £35 million & cross functional teams of 150 plus across Europe and India.
• Strong track record in BPR & BPO initiation & delivery, with a broad portfolio of success that includes the definition & delivery of multiple multi-million pound mission critical & innovative initiatives.
• Eloquent & confident communication & stakeholder management skills reinforced by an excellent industry & technical knowledge.
• Competent with formal programme & project management methodologies and systems/software delivery life cycle, & fully conscious of change & communications management strategies & plans.
• Promotes a certified attitude to build successful change teams, encouraging a quality approach & maintaining a focus on value adds to all stakeholders.
• Business Services.
- Business Support System: Product Management, Customer Management, Revenue Management, Order Management.
- Operations Support System: Network Management Systems, Service Delivery, Service Fulfilment (including the network inventory, activation and provisioning), Service Assurance, Customer Care.
- Financial: Fraud Management, Complaint Management, Rating & Billing, Debts & Collections, Creditors Management, Product Performance Analysis & Management.
- Marketing & Sales: Churn Prediction & Retention, Customer Profiling, Customer Loyalty Management, Campaign Management, Contact Management, Up-/Cross-selling, Client Information Management, Market Segmentation, Promotion & Tracking, Target Marketing, Bad Debt Prediction, Channel Sales & Revenue Analysis, Profitability & Pricing, Profit Modeling, Revenue & Margin Analysis.
• Management Services.
- Information & Knowledge Management.
- Change & Communication Management.
- Strategic Roadmap Definition & Management.
- PMO, Portfolio, Programme & Project Management.
- Global Outsourcing & Shared Services.
- Test & Quality Management.
- Release & Service Management.
• Technological Services.
- Enterprise Data Warehouse, Business Intelligence & Business Analytics.
Business Analytics & Optimisation Strategy – Business analytics frameworks, methodologies & tools.
Advanced Analytics – Predictive Analytics & Data Mining.
Business Intelligence and Performance Management.
Enterprise Information Management.
Enterprise Content Analytics.
- Customer Relationship Management (CRM).