Where: Sentiment Analysis Symposium,
New York, NY
Date: March 5, 2014
Time: 1:30 – 5:00 p.m. …
The New Black: Top Customer Experience Predictions for 2016
As you look ahead to 2016, it’s a good time to ponder: what’s the “new black” for improving customer experience? The Beyond the Arc team decided to play the role of #stylespotter and share some of our predictions.Leaders will retool their culture to become more customer-focusedThere’s an old saying that culture eats strategy for lunch. To us, that means that no matter how many programs or…See More
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