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All Blog Posts Tagged 'Bid' (1)

Big Data and Social CRM

Social CRM is a business strategy, supported by a technology platform, business rules, workflow, processes and social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent business environment. It's the company's response to the customer ownership of the conversation.

 

Facing this topic I have made a personal research, and realize a synthesis, which has helped me to clarify…

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Added by Michel Bruley on March 18, 2013 at 6:13am — No Comments

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