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All Blog Posts Tagged 'Visual' (2)

Visualizing Large Data Sets

Visualizing Large Data Sets

 



Challenges to Visual Analysis for Large Datasets

While data has been continually growing, the tools which to visualize and discover what is in that data have not significantly changed over the past ten years. Analysts are challenged with larger and larger amounts…
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Added by Andrew Marane on November 3, 2011 at 4:27pm — 1 Comment

THE PSYCHOLOGY OF WAITING!

Frank Capek has this very interesting take on something that we end up doing everyday - WAITING! In fact today “waiting” has become multi-channel-you wait in physical queues and you also wait on the IVR for the call centre agent.



Here is what Frank says: It’s hard to overestimate the impact of waiting on your customers’ experience. Across the research we’ve conducted, some of the most dramatic customer defections occur because of bad waiting experiences.



You can help… Continue

Added by Chandan Pathak on September 17, 2009 at 6:52am — No Comments

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