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Andrew Marane's Blog – December 2011 Archive (2)

Using Visual Analysis to Detect Call Center and BPO Fraud

Outsourced customer service and Back Office Processing (BPO) organizations process an ever increasing number of transactions and contacts every day. Agents have access to large amounts of sensitive customer information and access to company inventory to perform their operations. Every operation that is granted to outsourced agents allows for potential theft, abuse or breach of sensitive information or goods and services.

Threats within these industries range…

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Added by Andrew Marane on December 28, 2011 at 8:30am — No Comments

Leveraging Visual Analysis to Detect Medical Fraud

Discovering fraudulent trends and patterns within medical data is the modern day equivalent of finding a needle in a haystack. Private medical and property/causality insurers as well as government agencies are tasked with discovering and preventing medical fraud from within millions of submitted bills daily.

With health care and medical fraud costing consumers over $100 billion dollars in the United States alone, there has never been a more important time for…

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Added by Andrew Marane on December 7, 2011 at 2:55pm — No Comments

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