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Steven Ramirez's Blog (2)

The New Black: Top Customer Experience Predictions for 2016

As you look ahead to 2016, it’s a good time to ponder: what’s the “new black” for improving customer experience? The Beyond the Arc team decided to play the role of #stylespotter and share some of our predictions.

Leaders will retool their culture to become more customer-focused

There’s an old saying that culture eats strategy for lunch. To us,…

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Added by Steven Ramirez on December 30, 2015 at 3:30pm — No Comments

Beyond the Arc leading workshop at the 2014 Sentiment Analysis Symposium

Workshop: “Customer Insight Analytics”

Where: Sentiment Analysis Symposium,

New York, NY

Date: March 5, 2014  

Time: 1:30 – 5:00 p.m. …

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Added by Steven Ramirez on February 3, 2014 at 2:30pm — No Comments

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