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It’s been quite a while since business intelligence was the sole province of high-level strategic planners and C-level executives. Today, BI tools and analytics insights are being used by increasing numbers of people to answer immediate tactical questions and identify optimal courses of action. This trend has been enabled and accelerated by the consumerization of IT and the “democratization” of tech knowledge. As the millennial generation joins the workforce, they will expect to have access to the data, intelligence and insights necessary to do their jobs. Retailers will need to adjust, and in some cases rethink, their BI and analytics solutions in order to address the real-world operational needs of a rapidly expanding group of decision-makers. This Roadmap provides seven steps toward achieving actionable insights throughout the retail enterprise.
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