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If it's not Market Basket Analysis - what can it be ?

Hi,

A Telecom prospect has asked for alternatives to Next Best Offer method for their fast moving/changing value-added services. Their target audience is prepaid users.  They claim that the traditional market basket analysis (affinity analysis) is not a valid method.

Thanks !

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Comment by Ralph Winters on June 2, 2015 at 1:58pm

You could use form of "Time Series Clustering".   Goal would be to cluster similar customers into groups and see how they perform over time.  

Comment by Faas Broersma on May 29, 2015 at 1:07am

Hi Charmaine,

You may want to look into Markov chain models and look at it from a "customer state" perspective. As an example, please see http://web.stanford.edu/class/msande121/Links/crmmodelingmarkov.pdf

Regards,

Faas

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