Here we discuss two types of widespread analytic handicaps: individuals affected by poor analytics, committing financial suicide but impacting very few people, and government or corporate analytic failure negatively impacting millions of people.
Case #1: Public Disaster
Here are a few examples that illustrate the consequences of bad analytics made by government or corporate entities:
- Walla Walla, a popular wine tasting destination in Washington, hoping to compete with Napa Valley, but closing major roads for hours every day in the middle of the high season, also closing local roads that lead to top attractions in the middle of the high season, issuing many tickets to tourists driving on its highways, issuing many parking tickets to tourists parking in town and spending $$$ locally (though there is no sign about parking rules - actually I told my wife this could be a fake ticket, it really looked like one, only $10, no reason why we were fined).
- Washington DMV wrongly deciding how to allocate HOV lanes, pretty much getting it all wrong all the time and creating giant, permanent traffic jams on all highways around Seattle. I actually wondered how they can get it wrong 100% of the time. If their decisions were made purely randomly, they would be wrong only 50% of the time. I've lived in several states in US over the last 20 years, and WA is by far the worst, when it comes to highway management. Part of the problem is that they make decisions one day, and it stays permanent no matter how traffic patterns change over the next subsequent 30 years.
- The city of Issaquah (where we live) paid $9,000 for a statistical study about building a roundabout close to a school where traffic is a nightmare. They hired a statistical consulting firm that ended up designing a roundabout based on July traffic, when the school is closed. Not only this was a terrible design of experiment (making inference based on just a few days of traffic analysis in July), but they could have asked us to do the analysis correctly in the first place for $3,000 only. It ended up costing hundreds of thousands of dollars to the community.
- In our city, we have many traffic lights that turn solidly red for 200 seconds when you approach them (at 20 miles per hour), when there is no traffic. I'm sure the city has purchased very expensive analytic-based systems to manage traffic (it's a wealthy city) but have no clue how to make this system works. Again, it is an example where they get it all wrong all the time, when a perfectly random traffic light management system would work much better. The worse part is that they paid $$$ (via taxes) to have an advanced analytic solution to handle traffic lights. It is a very sad story for analytic people like me, because they were sold an expensive efficient system, but are not only unable to use it efficiently, but instead turned it into something worse than what we had before the advanced analytics era.
Case #2: Financial Suicide
These are examples of individuals (entrepreneurs) killing themselves through terrible analytics:
- Many restaurants are doing a terrible job at optimizing their finances. We were at the Vine restaurant (pictured above), a very remote place 25 miles away from the closest little town, and accessible only by a dirt road. Beautiful mansion, fantastic food crafted by a fabulous unknown chef, and great atmosphere eating in a gazebo with a nice 95 degrees dry heat outside, at a price 50% below what it should be, for one of the best 7-course dinners we ever had in Washington. All in all, an hedonist paradise. Allan, the owner (who grows local orchards), a kind of modern American wild west cow-boy dressed in pink, was washing the dishes and serving tables. We learned that the mansion was abandoned for 12 years due to financial problems, before being restored and turned back into one of the great bread and breakfast in US. How long will this fabulous restaurant last? I think less than 12 months, unfortunately - not sustainable. For instance, their chef could be hired by a great NYC restaurant and offered a much higher salary. Also, none of the tables inside were occupied on a Thursday night, maybe due to poor marketing, being too far away from civilization, and local highways being blocked for hours making customers arriving 2 or 3 hours late, forcing them too cancel reservation (happened to us the first time we tried to eat there) or stopped by the police (happened to us the second time we tried to eat there).
- Again a restaurant example. On our way back from Walla Walla, we book a table on OpenTable at a local restaurant in Snoqualmie Ridge - a wealthy community for professional families, many working for Microsoft 8 miles away. When we arrived, we were told that they did not accept children and we were turned down (there were no such restrictions when we made our reservation). They only had one table occupied on a Friday night, when all their competitors were full booked. Why do such entrepreneurs make these stupid, financially suicidal decisions - turning down local families that could generate a steady income flow, not mentioning the bad reputation they get for their poor judgment? We don't know. We could understand that an upscale wine bar in NYC don't want kids and don't care because they have an upscale clientele of singles spending $$$ and who don't want kids around, but Snoqualmie, WA, is in no way comparable to NYC.
In the case of Walla Walla, we won't come back. In the case of the Snoqualmie Ridge restaurant, we ended up eating at home, and we won't come back. This represents several thousand of dollars that we want to spend but will probably be never spent (we'll spend more time vacationing and eating at home instead). So it does have a negative impact on the economy: people don't spend not because they don't want to spend, but because spending your money comes with such big and absurd problems, caused by analytically-challenged decision makers. I'm sure many executives managing corporate budgets think along the same lines.